Free Shipping in the U.S.

Frequently Asked Questions

How long does it take to receive my custom cigar order?

Most custom orders are processed within 2–4 business days. Shipping times vary depending on your location, but we offer expedited options at checkout.

What does “customized cigar” mean?

Our customized cigars are premium-quality cigars with personalized labels, boxes. You can add names, dates, logos, or any special text to make your gift or event truly unique.

Do you have a minimum order quantity for customized cigars?

No, our minimum order for customized cigars is typically 1 cigar box per design. For large events or wholesale pricing, feel free to contact us.

Can I choose the type or brand of cigar?

Yes! We offer a selection of premium brands and styles such as robusto, toro, and gordo. You can choose your preference on the product page or contact us for recommendations.

Are the cigars hand-rolled and fresh?

Yes, all our cigars are hand-rolled and stored in a controlled environment to ensure maximum freshness upon delivery.

Do you offer custom cigar boxes as well?

Yes, we offer fully customized cigar boxes, including printing options for special occasions like weddings, birthdays, and corporate events.

Is it legal to ship cigars to my state?

We comply with all state and federal tobacco laws. If your state restricts online cigar sales, we will notify you at checkout and cancel your order with a full refund.

Do you offer bulk or corporate discounts?

Yes. We offer special pricing for large events, businesses, and promotional needs. Contact us for a custom quote.

Can I include a gift message or note?

Of course! You can add a personal message during checkout. We'll include a handwritten or printed note with your gift.

Do you offer returns or exchanges on custom products?

Because customized products are made-to-order, we do not accept returns unless there's a manufacturing defect or damage during shipping. Please contact us within 48 hours if there’s an issue.

Do you ship internationally?

At the moment, we only ship within the United States due to tobacco shipping regulations.

What are the technical requirements for the photo I upload?

To ensure the best print quality for your custom cigar label or box, please upload a portrait-oriented and close-up photo. The minimum resolution should be 1000 x 1500 pixels in JPEG or PNG format. Clear, high-quality images with good lighting work best. Avoid blurry or dark photos, as they may affect the final result.

Can I order only customized cigars without the box in my next order?

Yes, absolutely! If you'd like, you can order just the customized cigars without the box for your next order. For pricing and options, please contact our customer service team directly.

Can I place a customized order for my company?

Yes, absolutely! You can place a customized order for your company by uploading your company logo and including your founding year in the order form. We'll tailor the design to reflect your brand.

Can I choose specific team colors like NBA, NFL, or MLS teams?

Yes, you can! Our designs allow you to choose any colors you prefer — including your favorite team's colors — to create a personalized look that fits your style or event.

WHATSAPP
Get the Latest News & Deals - Sign Up

Address

Tria Exodus LLC
480 Main Ave. Building 2
Wallington, NJ 07057

Telephone

+1 201 250 4376

Shopping Cart